Refund Policy
At PS Fortunet, we strive to provide quality products and services to ensure customer satisfaction. However, if you are not satisfied with your purchase, we offer a refund under the following conditions:
- Eligibility for Refund:
- Products must be returned within 7 days of delivery.
- The item must be unused, in the original packaging, and in the same condition as when you received it.
- Proof of purchase (invoice or receipt) must be provided for a refund request.
- Non-Refundable Items:
- Sale items, custom orders, and gift cards are non-refundable.
- Items that are damaged due to misuse, mishandling, or installation errors are not eligible for refunds.
- Process for Refund:
- To initiate a refund, please contact our support team at [email/contact details] with your order details.
- Once the return is approved, you will need to ship the product back to our address in Beawar, Rajasthan.
- Refunds will be processed within 7-10 business days after receiving the returned product.
- The refund will be credited to the original payment method.
- Return Shipping:
- The customer is responsible for return shipping costs.
- We recommend using a trackable shipping service for the return. We do not guarantee that we will receive your returned item.
Cancellation Policy
- Order Cancellation:
- Orders can be canceled within 24 hours of placing the order. To cancel, please contact our support team at [email/contact details].
- Once the order has been processed or shipped, it cannot be canceled.
- Cancellation by PS Fortunet:
- We reserve the right to cancel any order if we find that the product is out of stock or there is an issue with the payment.
- In such cases, the customer will be notified, and a full refund will be issued within 7 business days.