Refund Policy

At PS Fortunet, we strive to provide quality products and services to ensure customer satisfaction. However, if you are not satisfied with your purchase, we offer a refund under the following conditions:

1. Eligibility for Refund:
   • Products must be returned within 7 days of delivery.
   • The item must be unused, in the original packaging, and in the same condition as when you received it.
   • Proof of purchase (invoice or receipt) must be provided for a refund request.
2. Non-Refundable Items:
   • Sale items, custom orders, and gift cards are non-refundable.
   • Items that are damaged due to misuse, mishandling, or installation errors are not eligible for refunds.
3. Process for Refund:
   • To initiate a refund, please contact our support team at [email/contact details] with your order details.
   • Once the return is approved, you will need to ship the product back to our address in Beawar, Rajasthan.
   • Refunds will be processed within 7-10 business days after receiving the returned product.
   • The refund will be credited to the original payment method.
4. Return Shipping:
   • The customer is responsible for return shipping costs.
   • We recommend using a trackable shipping service for the return. We do not guarantee that we will receive your returned item.

Cancellation Policy

1. Order Cancellation:
   • Orders can be canceled within 24 hours of placing the order. To cancel, please contact our support team at [email/contact details].
   • Once the order has been processed or shipped, it cannot be canceled.
2. Cancellation by PS Fortunet:
   • We reserve the right to cancel any order if we find that the product is out of stock or there is an issue with the payment.
   • In such cases, the customer will be notified, and a full refund will be issued within 7 business days.